Helpdesk support agent Line 1-2

  • Employment Type
    Full Time
  • Educational Requirements
    Postsecondary education
  • Contract Type
    Permanent
  • Category
  • External Reference
    SPI-20001137-32294

Your responsibilities
  • Answers calls within stated time guidelines.
  • Analyses and interprets client inquiries to ascertain and solve issue.
  • Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
  • Escalates calls within stated guidelines.
  • Provides information, advice or instruction in response to client inquiries.
  • Provides a high degree of client satisfaction in all work undertaken.
  • Receives and records client inquiries and processes paperwork/systems relevant to client queries.
  • Liaises internally to enable client queries to be answered and problems solved.
  • Resolves incident using remote control tools
  • Installs and configures PC environments
Your profile
  • You are fluent in English.
  • This position is to start ASAP
  • Experience (minimum 1 year) in a similar job
  • Excellent knowledge of all round IT (Office, hardware, Windows etc.)
  • Experience with ticketing systems 
  • Able to work in an international and multicultural environment
  • Team player with strong communication skills

 

The professional spirit that drives us forward


Interested?

If you identify yourself with the requirements of this challenging position, do not hesitate to fill the apply form.